User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Twister Wins. We value your privacy and set out below the types of data we collect, how we use it, who we may share it with and the choices and rights you have as a user in the United Kingdom.
Types of data we collect
We collect information that helps us provide and secure your account, process payments, meet legal obligations and improve our services. This includes personal, technical and transactional data.
Personal data
Personal data covers the information you provide when registering or verifying your account. Typical items include full name, date of birth, home address, email address, telephone number, payment details, identity documents provided for KYC and any communications you send to our support team.
Technical data
Technical data is gathered automatically when you use our site or app. This can include IP address, device type, browser and operating system, log-in times, location data (where necessary for compliance), cookies and similar tracking data that help us maintain and secure the service.
Transactional data
We record transactional and activity data such as deposits, withdrawals, bet history, game activity, bonus use and outcome histories. Records of communications with customer support and any disputes are also retained to assist account management and compliance checks.
How we use your information
We use your data to create and manage your account, process payments, verify identity for anti-money laundering and age checks, prevent fraud, provide customer support and meet regulatory requirements. With your consent we may also use details to send marketing communications which you can opt out of at any time.
Data protection practices
We protect your information using technical and organisational measures, including access controls, secure storage and industry-standard encryption for data in transit. Only authorised staff and approved service providers have access to personal data on a need-to-know basis. We review our security measures regularly and require third-party processors to meet appropriate security standards.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, to improve performance and for analytics and advertising. You can manage cookie preferences through your browser or via our cookie settings. Third-party analytics and advertising partners may set cookies when you use our services.
User rights
You have rights in relation to your personal data, including the right to access, correct or request deletion of information, request restriction of processing or object to certain processing such as direct marketing. Where applicable you may request a copy of data in a portable format.
Access, correction and deletion of data
To exercise your rights please contact our support team. We may ask for identity verification before making changes to protect your account. In some cases we are required to retain certain records for legal or regulatory reasons and cannot delete them immediately.
Information sharing and third parties
We share data with payment processors, identity and fraud prevention services, game and platform providers, analytics partners and, when required, regulatory or law enforcement authorities. Service providers may process data outside the UK and we apply safeguards to protect your information when transfers occur.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, we will notify account holders directly. If you have questions or wish to exercise your rights contact [email protected].