Terms of Use

These Terms and Conditions set out the rules that apply when you use Twister Wins. They explain the relationship between us and our players, how accounts must be used, and the obligations we each accept when accessing the online casino and associated services. By registering or using the site you agree to follow these terms and any specific rules shown in the cashier, promotion pages or other parts of the site.

Account responsibilities

Account holders are responsible for keeping their login details secure and for all activity that occurs under their account. You must provide accurate personal information and update it if it changes. We require verification documents when requested and may restrict account activity, suspend or close accounts where we suspect fraud, identity theft, chargebacks, bonus abuse or breaches of these terms.

Only one account is permitted per person, household or device unless we explicitly agree otherwise. If you suspect unauthorised access please contact support immediately so we can secure your account and investigate.

Eligibility requirements

To play you must be at least 18 years old and located in a jurisdiction where our services are permitted. You must not register if local law prohibits online gambling where you reside. We may ask for identity and address documents to confirm eligibility. Access may be refused or limited where verification is incomplete.

Acceptable platform use

Our services must be used lawfully and in accordance with these terms. You must not use the platform for money laundering, fraud, market manipulation, automated scraping or any activity that interferes with normal operation. Abuse of games, collusion or attempts to exploit system errors may result in account closure and forfeiture of funds.

General bonus and promotion rules

Promotions are subject to specific terms that appear with each offer and form part of these Terms and Conditions. Bonuses, free spins and other offers may carry wagering requirements, game restrictions, maximum bet limits and expiry dates. We reserve the right to refuse, reclaim or cancel promotions where we reasonably suspect abuse, duplicate accounts or non-compliance with promotional rules. Always check the promotion terms before opting in.

Deposits and withdrawals

Accepted payment methods are shown in the cashier and may vary by country. Deposits will be credited in line with the chosen method. Withdrawals are subject to verification checks and any applicable limits. We may require ID, proof of address and proof of payment before processing withdrawals. Processing times and any fees are detailed in the cashier; third-party or network charges may apply.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to acknowledge issues promptly and provide a clear response. Where disputes cannot be resolved through our internal process, you may choose to seek independent advice or mediation. Taking legal action should follow the steps set out in this section and any applicable local procedures.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be posted on the site and, where appropriate, notified by email or in-account message. Continued use of the site after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.