Customer Support Center
Our support team is ready to assist with questions, account-related issues, verification queries, technical problems or general feedback. If you need help with deposits, withdrawals, bonus queries or responsible gambling tools, our advisers will work with you promptly and clearly. Contact us by live chat, email or phone for fast help, or visit the help centre for step-by-step guides and FAQs. We aim to respond swiftly to every enquiry and handle all information confidentially in line with UK standards always.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat available) |
| General enquiries | [email protected] (email, responses within 24 hours) |
| Affiliate enquiries | [email protected] (email, partner support) |
| Phone | +44 20 7946 1823 (calls Mon-Fri, voicemail available) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues or any enquiries requiring documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing concise information upfront helps us process requests faster and avoids delays when verifying identity or reviewing documents.
Submit Your Inquiry
Response Time
We aim to respond to support requests promptly. Most enquiries are answered within one business day, but complex cases such as verification or payment investigations may take longer depending on the issue and required checks. If you need urgent help, use live chat for fastest assistance; for documents or detailed queries, please allow extra time while our team reviews your case.
Feedback
We value your feedback. Please share any suggestions, ideas or issues you spot while using the site so we can improve. Every message is read and reviewed by our team, and your input helps shape updates to features, promotions and usability. Send us your thoughts and we’ll consider them carefully to make the service clearer, fairer and easier to use.