Responsible Gambling

At Twister Wins we take responsible gambling seriously. We want every player to enjoy controlled play and to stay safe while using our site. That means providing practical tools to manage activity, clear information on warning signs, and accessible routes to get help if gambling stops being fun.

Our player protection principles

We promote safer play by encouraging limits, transparency and verification. We aim to make it easy for players to control how much time and money they spend, to understand the risks of gambling, and to access support quickly. We also review accounts where behaviour suggests a player may be at risk and take action to protect that person.

Activity-control tools

You can manage your account activity using built-in controls. Options include setting deposit limits, loss limits and session reminders, taking short time-outs, and applying for longer self-exclusion. These tools are available in your account settings or through our customer support team.

Deposit limits

Set personal deposit limits to control how much you add to your account. Limits can normally be applied on a daily, weekly or monthly basis and can be increased or reduced by you. If you need help changing a limit, contact our support team and we will guide you through the process.

Loss limits

Loss limits let you cap how much you can lose over a given period. Applying a loss limit can help you keep gambling within an affordable level. Where required, we may suggest lower limits based on account activity and best-practice safer gambling guidance.

Time limits and session controls

Use session reminders and time limits to keep play in check. You can set a daily play time, enable on-screen reminders at regular intervals, or take an account break if you need to step away. Short breaks can be applied instantly, and longer breaks can be arranged via support.

Self-exclusion

If you need a longer break, you can self-exclude. Self-exclusion blocks access to your account and prevents logins for the chosen period. We also stop marketing communications for excluded accounts. To self-exclude, use your account settings or contact our support team and we will process your request promptly.

Signs of problematic behaviour

Watch for red flags such as chasing losses, spending more than you can afford, neglecting work or family, borrowing money to gamble, or feeling anxious about play. If you notice these signs in yourself or someone you care about, take steps to limit play and seek support.

Tips for maintaining control

Practical ways to stay in control include setting clear deposit and loss limits, planning session lengths, using time-outs when needed, only gambling with disposable income, and keeping gambling separate from daily bills. Regularly review your activity and adjust limits as necessary.

Professional help and support organisations

If you or someone you know needs professional help, contact recognised UK support services such as GamCare, Gambling Therapy or Gordon Moody. These organisations offer confidential advice, counselling and practical help. If you prefer, reach out to our support team and we will point you to appropriate resources.